Curriculum Vitae

Work Experience

Director of the Liaison Program, Research & Engagement
Baylor University Libraries, Waco, Texas (November 2019-present)

Provide administrative leadership over the liaison librarian program in the Research and Engagement department; manage a team of liaisons who reach out to and engage with their assigned schools, departments, and major programs on campus to provide high quality and effective research, information literacy, collections and scholarly communication services; supervise 8 liaison librarians to support their development and growth; collaborate with the other directors within the Research and Engagement department (Information Literacy and Instruction, Public Services, Data and Digital Scholarship and Central Libraries Special Collections) to ensure the provision of cohesive services in support of the Libraries’ and university’s goals; primary liaison to four academic departments.

Assistant Director for Research & Engagment
Baylor University Libraries, Waco, Texas (June 2016-October 2019)

Lead, coordinate and organize the training for the team of public services staff; administrate the online tools (LibraryH3lp, LibGuides, LibAnalytics, LibCal, LibAnswers, etc.) used by the department; coordinate departmental statistics; and assist in managing the daily operations of the department, which includes 11 liaison librarians. Liaison librarian to four academic departments.

E-Learning Librarian
Baylor University Libraries, Waco, Texas (July 2007-May 2016)

Create a variety of online instructional materials; oversaw the implementation of LibGuides for online subject and course guide creation within the liaison services department; researched, implemented and troubleshoot the popular virtual reference service; provide reference and research help to Baylor students, faculty and staff; serve as liaison librarian to four academic departments and an academy and with their combined budgets of over $120,000, select library materials; teach introductory and advanced library instruction classes, research and technological workshops; brought the Zotero citation management software to popular use on campus through workshops and education; with the website advisory committee, helped implement several iterations of a new library website design; investigated and continue to implement the libraries’ social media presence.

Graduate Assistant, Instructional Services, University Libraries
University of North Carolina at Chapel Hill, Chapel Hill, North Carolina (August 2006-May 2007)

Taught introductory library instruction classes to English composition students; provided reference and research help at the Undergraduate Library reference desk; created online instructional materials under the direction of the Instructional Design Librarian; provided technical assistance in the multimedia design lab.

Graduate Assistant, Slavic and East European Collections, University Libraries
University of North Carolina at Chapel Hill, Chapel Hill, North Carolina (January 2006-July 2006)

Assisted with the ordering and acquisition of Slavic materials, particularly materials from the former Yugoslavia; transcribed Cyrillic materials and entered the initial cataloging record into Millennium database.


University of North Carolina at Chapel Hill, Chapel Hill, North Carolina (August 2005 – May 2007)

Master’s Paper: “Freedom of Information in Post-Communist Countries: Case Studies of the Czech Republic, Croatia and Bosnia and Herzegovina”

Oberlin College, Oberlin, Ohio (August 1993 – May 1997)
BA in Comparative Literature, minors in History, German & English

Continuing Education & Training

Harvard Graduate School of Education, Cambridge, Massachusetts (August 2017)
Harvard Leadership Institute for Academic Librarians

Wheaton College Graduate School, Wheaton, Illinois (June 2001)
Certificate in Teaching English as a Foreign Language

University of Zagreb, Zagreb, Croatia (June 1998) Croatian for Foreigners, 2nd Level

Indiana University, Bloomington, Indiana (July 1996)
Croatian and Serbian, Summer Workshop in Slavic and Eastern European Studies

Publications, Presentations & Scholarly Activity


Filgo, Ellen Hampton, and Towers, Sha. Liaison Librarian Engagement: A Practical Guide for Librarians. Rowman and Littlefield,  (Forthcoming, 2021).


Filgo, Ellen Hampton and Towers, Sha. (2020). An Analysis of Relationship-Building in Liaison Work: Defining the Importance of “Hangout Activity”Journal of Creative Library Practice.

Filgo, Ellen and Towers, Sha. (2019). Building good relationships: Exploring the “hangout factor” in liaison work. Library Connect

Filgo, Ellen Hampton and Martinsen, Megan. (2017) Reframing Pinterest: Information Literacy for Interior Design Students Internet Reference Services Quarterly, Vol. 22, No. 2-3., pp. 107-121.

Filgo, Ellen Hampton (2016). Systematically understanding faculty needs: Using Zotero in liaison work. College & Research Libraries News, 77(1), 18–22.

Filgo, Ellen Hampton (2011) #Hashtag Librarian: Embedding Myself Into a Class via Twitter and Blogs, Computers in Libraries, Vol. 31, No. 6, pp. 78-80.

Solis, Jacqueline and Hampton, Ellen M. (2009) “Promoting a comprehensive view of library resources in a course management system” New Library World, Vol. 110, No. 1-2., pp. 81-91.

Book Chapters

Filgo, Ellen Hampton. (2013) “Using Twitter for Virtual Reference Services” in Thomsett-Scott, Beth C, ed. Implementing Virtual Reference Services, Chicago: ALA TechSource.

Filgo, Ellen Hampton. (2013) “Embedded Librarians Using Web 2.0 Services for Reference” in Thomsett-Scott, Beth C, ed. Implementing Virtual Reference Services, Chicago: ALA TechSource.


Ellen Filgo, Sha Towers and David Burns, “Active Learning Classroom Design to Support Innovative Information Literacy Instruction” Cross Timbers Library Collaborative (CTLC) Conference (August 2, 2019)

Ellen Hampton Filgo, “Assessing Research Consultations: Survey a ‘Captive’ Audience” Springshare Exhibitor Booth presentation, ACRL 2019, April 10, 2019

Ellen Filgo, Sha Towers and David Burns, “Active Learning Classroom Design to Support Innovative Information Literacy Instruction” Greater Austin Area Information Literacy Symposium, San Marcos, TX, January 11, 2019

Ellen Hampton Filgo, “Reframing Pinterest: Information literacy for interior design students” ACRL ARTS Section,  ALA Annual, New Orleans, LA, June 2018

Ellen Hampton Filgo and Sha Towers “The ‘Hangout Factor’ in Librarian Liaison Work,” Library Marketing and Outreach Interest Group, ALA Annual, Orlando, FL, June 2016

Ellen Hampton Filgo “Building Bridges Through Service Innovations: New Approaches to Reference and Instruction,” Music Library Association Annual Meeting, Dallas, TX, February 17, 2012

Ellen Hampton Filgo, “Using Twitter to Provide Real-Time Reference and Instruction” Amigos Member Conference, May 2011 (online)

Ellen Hampton Filgo, “Embedded by Hashtag: Using Twitter to Provide Real-Time Reference and Instruction,” Virtual Reference Discussion Group, ALA Midwinter 2011

Ellen Hampton Filgo “Embedded by Hashtag: Using Twitter to Provide Real-Time Reference and Instruction” Presentation, Mississippi State University Libraries Emerging Technology Summit “Steal This Idea” Concurrent Session. Starkville, MS, September 2010

Ellen Hampton Filgo “Teaching with Twitter” Presentation, LITA BIGWIG Showcase, ALA 2010, Washington D.C, June 2010.

Ellen Hampton Filgo, “A Librarian and a Hashtag: Embedded Virtually in a Classroom via Twitter” LOEX Virtual Encore Session. May 27, 2010 (online)

Ellen Hampton Filgo “A Librarian and a Hashtag: Embedded Virtually in a Classroom via Twitter” Presentation, LOEX 2010, Dearborn, MI, May 2010

W. Gardner Campbell, Ellen Hampton Filgo and Alexis Tracy “Twitter Symbiosis: A Librarian, a Hashtag, and a First-Year Seminar” Presentation, ELI Annual Meeting Austin, TX, January 2010

Amanda Clay Powers and Ellen Hampton Filgo “Bringing Web 2.0 into Academic Libraries: A Grassroots Approach” Webinar, June 30, 2009 (online)

Jacqueline Solis and Ellen Hampton, “Incorporating Digital Library Resources into a University Course Management System” Libraries in the Digital Age 2007, Dubrovnik and Mljet, Croatia, May 2007


Ellen Hampton Filgo “Assessing Research Consultations: Surveying a ‘Captive’ Audience” Cross Timbers Library Collaborative (CTLC) 2019 (August 2019)

Ellen Hampton Filgo “Assessing Research Consultations: Surveying a ‘Captive’ Audience” TLA 2019 (April 2019)

Ellen Hampton Filgo and Sha Towers “Embracing the “Hangout Factor” in Liaison Work” ACRL 2019 (April 2019)

Ellen Hampton Filgo and Sha Towers, “The ‘Hangout Factor’ in Library Liaison Work: An Exploration” Cross Timbers Library Collaborative (CTLC) Conference (August 7, 2015)

Ellen Hampton Filgo, “Hashtag Librarian: Embedded in a Class via Twitter and Blogs” ACRL 2011 (March-April 2011)

Ellen Hampton Filgo, “Using Zotero for Citation Management” Educational Technology Showcase, Baylor University (April 2010)

Ellen Hampton, “Library Research Guides 2.0” Educational Technology Showcase, Baylor University (March 2009)

Ellen Hampton, “Incorporating Library Resources into Blackboard Course Pages” Educational Technology Showcase, Baylor University (April 2008)

Ellen Hampton, “Instant Messaging and the Baylor Libraries” Educational Technology Showcase, Baylor University (April 2008)


Hampton, Ellen and Schuetz, Carol, “Company and Industry Research” – online tutorial accepted into PRIMO (Peer-Reviewed Instructional Materials Online) a peer-review committee of the Instruction Section of the Association of College and Research Libraries) (Spring 2008)

Grant Proposals

 Filgo, Ellen Hampton, Been, Joshua, Vaidhyanathan, Vedana, “Data Journalism: Piloting Data Literacy Instruction in the Undergraduate Curriculum” Academic Library Impact Research Grants 2018, $1420 (not funded).


Baylor University

Embedded virtual reference and instruction librarian for:

  • FYS 1399 (Honors) – From Memex to Youtube: Introduction to New Media Studies

Developed and taught library instruction sessions for:

  • BIC 1323 – World of Rhetoric
  • CHE 3238 – Organic Chemistry Lab
  • *CSS 1302 – Speech for Business/Professional Students
  • *CSS 1305 – Introduction to Communication Studies
  • *CSS 4354 – Seminar in African American Communication
  • *CSS 5351 – Methods in Graduate Study (Communication Studies masters students)
  • EDC 5370 – Technology Fundamentals
  • ENG 1304 – Thinking, Writing and Research
  • ENG 2306 – World Literature
  • FAS 1302 – Writing in the Age of Digital Media
  • *FCS 1300 – Apparel in Today’s Society (co-instructor)
  • *FCS 1332 – Fundamentals of Interior Design
  • *FCS 3204 – Introduction to Research in Family & Consumer Sciences
  • *FCS 5370 – Research Methods in Nutrition Sciences (Nutrition masters students)
  • *FDM 4313 – Diffusion of Innovation
  • *FDM 4314 – Digital Media Technologies
  • *FDM 4340 – Media & Society
  • *FDM 5346 – Future of Digital Media
  • *FRE 4328 – Francophone Culture/Literature
  • *FRE 4331 – Introduction to French Literature I
  • *GER 2301 – German Conversation and Composition
  • *GER 2302 – German Reading Development
  • *GER 3356 – Deutsche Dichter und Denker
  • HON 3101 – Honors College Proseminar Research Workshop (co-instructor)
  • *JOU 3372 – Writing for Media Markets
  • *JOU 4380 – Law & Ethics of Journalism
  • MUS 5320 – Research Method and Bibliography (co-instructor – evaluating websites)
  • PSY 2405 – Psychology Research Methods Lab
  • PSY 5325 – Ethics in Clinical Psychology (Clinical Psychology doctoral students)
  • *RUS 4301 – Survey of Russian Literature
  • SOC 5342 – Data Sources/Publishing in Sociology of Religion (Zotero)
  • *SPA 3305 – Introduction to Hispanic Literature
  • *SPA 5302 – Literary Theory, Research and Writing (Spanish masters students)
  • SWO 5302/5372 – Professional Practice (co-instructor, Zotero) (Social Work masters students)

* – Liaison Department

Developed and taught workshops:

  • Using Technology for Personal and Academic Productivity (for graduate students)
  • Using Zotero for Citation Management (for faculty and students)
  • 7 Things You Should Know about RSS (Electronic Library “7 Things” Workshop series)
  • 7 Things You Should Know about Google Wave (Electronic library “7 Things” Workshop series)

Developed curriculum and taught:

  • EDP 1101 – Using Technology for Personal and Academic Productivity
  • Honors Colloquium (Spring 2008, Fall 2008)

Guest lecturer in:

  • CSI 3303 – Information Technology
  • SEES 2380 – Introduction to Slavic/East European Studies

University of North Carolina

Developed and taught library instruction sessions for:

  • ENGL 100 – Basic Writing
  • ENGL 101 – English Composition and Rhetoric
  • ENGL 102 – English Composition and Rhetoric
  • ENGL 120 – British Literature, Chaucer to Pope
  • POLI 067 – Designing Democracy (Honors course)
  • POLI 195 – Peace Settlements in Divided Societies (Honors course)

Professional Memberships & Contributions

American Library Association (member, 2005 – present)

  • Library Instruction Round Table (member, 2007 – present)
    • Teaching Learning and Technology Committee (member, 2007 – 2009)

Association of College and Research Libraries (member, 2005 – present)

  • Instruction Section (member, 2007-present)
  • University Libraries Section (member 2011-present)
  • College & Research Libraries, Social Media Editor (2017-present)

Reference and User Services Association

  • RSS (member, 2007-present)
  • MARS (member, 2011-present)
    • Virtual Reference Services Committee (member, 2008 – present, co-chair, 2011-2013)

Library Information and Technology Association (member, 2005-2007)

University Service

Baylor University Libraries

  • Communications Taskforce (2018-presesnt)
  • Website Advisory Committee (2007 – present)
  • Undergraduate Learning Librarian search committee (2015)
  • Music Liaison Librarian search committee (2012)
  • Science Librarian search committee (2009 – 2010)
  • OneSearch/Summon implementation committee (summer 2013)
  • BearCat Plus/Aquabrowser implementation committee (2010)
  • BearCat Makeover Taskforce (fall 2009 – present)
  • Electronic Resources Database Makeover Taskforce (chair, spring 2008 – present)
  • Central Libraries Teaching and Learning Taskforce (chair, spring 2010)
  • Central Libraries Collaboration and Partnership Taskforce (spring 2010)
  • Educational Technology Showcase planning committee (2008 – 2010)

Baylor University

  • Academy for Teaching and Learning Advisory Board (2009 – present)
  • Guest Lecturer Committee (2017-present, chair 2019-present)
  • Provost Search Committee (2018-2019)
  • QEP Steering Committee (2015-2018)
  • General Education Committee (2013 – 2017)
  • Teaching and Learning with Technology Committee (2009 – 2012)
  • University 1000 instructor (fall 2012, fall 2013)
  • Honors Colloquium instructor (spring 2008, fall 2008)
  • Faculty Marshall at Baylor Commencement (various since 2007)
  • Move-In Day volunteer (various since 2008)

Honors & Awards

Foreign Language and Area Studies Fellowship (2005-2006, 2006-2007)

The FLAS is a Department of Education fellowship which I received through the Center for Slavic, Eurasian and Eastern European Studies at UNC-Chapel Hill to support the study of the Czech language.

Beta Phi Mu (Library and Information Science honor society, inducted 2008)

Beta Phi Mu Academic Achievement Award (for highest GPA in graduating class, 2008)

Public & Community Service

Episcopal Church of the Holy Spirit, Waco, Texas (2007-present)

  • Member
  • 8-12 year old Sunday School Teacher
  • Communications Director (volunteer staff position) (2015-present)
  • Webmaster (

Sanger-Heights Neighborhood Association (2010-present)

  • Positions held: Communications/Membership Committee member (2010-2011), Vice President (2011-2012), President (2012-2013), Past President (2013-2014)

Wings for Christ, International (2009-2015)

Noah’s Ark Preschool & Parents Day Out (2012-present)

  • Parent Volunteer, Pumpkin Patch Carnival

KWBU-FM (2007-present)

  • Member
  • Pledge Drive Volunteer

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