IM Reference training materials
Last fall, I was faced with the challenge of getting the reference staff, none of whom had ever used instant message before, up to speed with the basics of how to communicate using the software. So I created this online tutorial for the staff members to complete on their own time. After a few weeks...
ALA 2008: Please talk to strangers online
Please talk to strangers online: spreading trust in Virtual Reference Sponsored by RUSA MARS/RSS Virtual Reference Services Committee Moderator: Caleb Tucker-Raymond, Oregon Statewide Digital Reference Project Coordinator, Multnomah County Library (Oregon) Panelists: Bill Pardue, Virtual Services Librarian, Arlington Heights Memorial Library (Illinois), Karen Docherty, Ask a Librarian Coordinator, Maricopa Community Colleges (Arizona), Vince Mariner, AccessPA...
The best library evangelist
The best library evangelist is a satisfied patron. I was staffing the desk last week, when a first year student came up, looking for how to get access to a number of articles that she had found on an Ebsco database. She told me that she had been in an instruction session with me a...