I’m at a workshop on Zotero at Emory University at the moment, and I’m currently testing the citation format drag and drop option.
Kern, M. Kathleen. Virtual Reference Best Practices: Tailoring Services to Your Library. Chicago: American Library Association, 2009.
Kovacs, Diane K. The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments. New York: Neal-Schuman Publishers, 2007.
Google Scholar and More: New Google Applications and Tools for Libraries and Library Users. London: Routledge, 2009.
Hey, it works!